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KB-20090925.0001

IE error uninstalling Crystal Ease 3.0.325 from Vista

 

When attempting to uninstall Crystal Ease 3.0.325 from Windows Vista there can be a prompt indicating IE is required and removal cannot be completed.

The Windows Installer Service on Vista is misinterpreting a condition and mistakenly executing on removal. 

In order to fully remove Crystal Ease from Vista download this file, then;

 

  1. extract it into the same directory as your original cev.msi file (this is preset with the default location)

  2. double click the remove_Vista file to execute (or right-click > Open)

 

This will remove Crystal Ease and all related files from Vista.

 

Users wanting to run Crystal Ease 3.0 on Windows Vista should obtain and use the FULL build of Crystal Ease 3.0.326