KB-20090101.0013

How can I reset the printer from the default?

Difficulty with the printer is most likely due to the default properties being set in the report (.rpt) itself. The report will actually store printer information that was in the report's printer settings at creation time.

After opening the report in the Crystal Reports designer check File > Printer Setup

Is 'No Printer' selected? If it is, deselect this, then deselect the 'Default Properties' option to avoid having the report use default properties - in case the report is not using default settings.

Another thing could be if the report itself was saved with the Default Properties option checked in the Printer Setup for the report. The report itself does indeed store the printer information from the dev machine.

As a final step, it may be necessary to strip the printer information out of the report. This can be done in Crystal Reports by going to the Printer Setup;

1. selecting 'No Printer'
2. saving the report
3. closing the report
4. open the report
5. go to Printer Setup
6. deselect No Printer
7. ensure the orientation is set
8. ensure Default properties is not selected
9. Save and exit

Additioanl Resources:

Printer Dependency - This document discusses how you can design reports that print consistently across different computers. Includes workable solutions, tips, tricks, and design criteria to help you make use of the increased functionality of the Crystal Reports Designer and Seagate Info Report Designer for version 5 or higher.

How Printer Settings Affect Report Preview or Printing in Non-HTML Viewers - This paper describes the different printer settings used for a Crystal Report and how they can affect the preview or printing of a report from the non-HTML Web Viewers.

You can also refer to our Document Library for some additional papers.