Knowledge Base

Here is a list of some of the most commonly asked support questions.

• Where can I find the Keycode for the 30-Day Trial?

• IE error uninstalling Crystal Ease 3.0.325 from Vista

• Can Crystal Ease run on Windows Vista?

• Can Crystal Ease run under Terminal Server/Citrix?

• "Invalid TLV record" what does this mean?

• "Keycode is Invalid.  Please check the number and reenter it"  Why did I get this?

• Will Crystal Ease support command line parameters?

• Will Crystal Ease work against an AS400 datasource?

• Where do you obtain the keycode for the trial version?

• Where do you find the product pricing on your site?

• Is there a way to stop the database prompt?

• Will Crystal Ease support version 10 report files?

• Will Crystal Ease support version XI or 2008 report files?

• Can you install Crystal Ease for All Users?

• Will Crystal Ease run on Windows 2000 SP4?

• How can I reset the printer from the default?

• Can I use the Crystal Ease program on more than one computer?

• Do I need a Upgrade Code or the Release Code?

• Can I install Crystal Ease on a computer already running Crystal Reports?

• What are the minimum system requirements for installing Crystal Ease?

• What if I find a problem with Crystal Ease?

• Can I modify or create reports with Crystal Ease?

• Should I use version 2.x or 3.x?

• Where can I get more help and info?

• Do you offer Crystal Reports design training or consulting services?

• Where can I find some good books to help me with my Report design?

• Is there a way to suppress the progress bar?

• Is there a way to run multiple instances of Crystal Ease at once?