Frequently Asked Questions

Here is a list of our frequently asked questions.

• What is the User Agreement for?

• Where can I read your companies policies?

• Is my order secure?

• Will I have to pay tax on my purchase(s)?

• Why do I need a Keycode?

• What methods of payment do you accept?

• How do I place my order online?

• What if there is a problem with my purchase?

• Why don't you process your own online transactions?

• Do you offer discounts for Resellers or Educational Institutions and Schools?

What is the User Agreement for?

We have a very flexible user agreement in which we state the specifics about what rights and permissions you have to use the Crystal Ease^® application. There are certain terms and conditions you should be aware of, so please be sure to read the End User License Agreement that comes with the  installation package.

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Where can I read your companies policies?

You can view our policies HERE

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Is my order secure?

In an effort to ensure the highest level of security and convenience for our customers, we have partnered with an industry leader in online processing (RegSoft.com) to assist us and manage our online/purchase transactions.

RegSoft.com employs state of the art  Secure Sockets Layer (SSL) technology (Thawte) to ensure your transaction is completely safe.

Additionally, the RegSoft.com processing center is also under 24 hour monitoring by the internet firm The Public Eye.

If you are using Netscape® 3.0 or later or Microsoft® Internet Explorer 3.0 or later, all personal and credit card information will be encrypted for your protection.

Just make sure all the SSL security features are turned on in your browser's preferences or options.

To read the RegSoft.com safe purchase environment claim -- Click Here 

To read RegSoft.com Customer FAQ's -- Click Here

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Will I have to pay tax on my purchase(s)?

Sales and/or Federal tax(es) will be applied to purchases for residents of the following U.S. state: Georgia; and the following Canadian provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Ontario, P.E.I., Quebec, Saskatchewan and Yukon.

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Why do I need a Key Code?

A key code is necessary to release your product. You will receive a key code for each product which requires activation when you purchase. Instructions will be given in your email confirmation or, in some cases, in a special download instruction document. Please note that you should keep the key code in a safe place in case you misplace it.

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What methods of payment do you accept?

(As of January 16, 2008)

We can currently accept credit card payment by --

• VISA^®

• MasterCard^®/Eurocard

• American Express^®

• Dicover/Novus

• JCB

We are also able to accept payment by --

• Toll Free Telephone (US): 1.877.734.7638

• Telephone (International): +1-770.319.2718

• Facsimile

• Postal Mail

• PayPal

Simply choose the button for the product you would like to purchase and choose the method of payment you desire, then follow the instructions.

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How do I place my order online?

Please follow the instructions below to place your order online 

1. Select a product. 

Select a product from the the product page(s) or any of the buttons on the site. You will be taken directly to the secure processing site of RegSoft.com

2. Choose your method of payment

Simply choose the method of payment you desire and continue. To use online credit card processing, simply scroll down this page and enter the details.

3. Complete the order details

To use online credit card processing, simply scroll down this page and enter the details.

4. Review your purchase. 

Review your purchase details.  Pay particularly close attention to Address, Email and purchase details to ensure they are accurate.  This will help avoid declined orders.

The Email address specified is the one used for confirmation and Release Code notification.

5. Complete your order. 

Read and accept the terms and conditions. This is necessary to complete your order. 

Complete the billing information, which must match the address on your credit card statement. 

Be sure NOT to click 'Submit' more than once.  This will result in a separate charge.

You will receive an order confirmation via email when the payment has been processed and you will also receive your Keycode/ Release Code via email.

Be sure to retain the Order ID as well as the Keycode/Release Code as they are required for registration.

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What if there is a problem with my purchase?

Any questions or concerns about the actual purchase of a product should be directed to Regsoft.com directly.  There are a number of convenient ways to do so --

1. E-mail: By far the fastest and best way to contact them.  They actively read e-mail submissions.

sales

@regsoft.com

2. Phone: You may also reach them by telephone:

1.877.RegSoft.com

1.877.734.7638

1.770.497.2718

3. Fax: 1.770.497.9234

4. Mail: You may also reach them by sending a letter to:

RegSoft.com Inc.

PMB 201

10820 Abbotts Bridge Road, Suite 220

Duluth, Georgia, USA 30097

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Why don't you process your own online transactions?

In short,  Cost.  In an effort to provide the most flexible payment options while at the same time minimizing our own management costs (which means we can keep our pricing low) it made sense to go with an industry leader.

We chose RegSoft.com because of their status and stability in the marketplace as well as their availability to our global customers.

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Do you offer discounts for Resellers or Educational Institutions and Schools?

Yes we do have pricing for volume programs like this available. Please contact us with the details of your request.

sales.team

@surfinggeckosoftware.com

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